Terms & Conditions
Okay, let’s be honest: online shopping is not easy. We understand that you need to try an item to really see if it looks good on you. Here are our rules if you want to return an item and get a refund:
- Item(s) must be in original condition, with all the tags attached.
- Hygiene seal must be remaining in place.
- Items must not be worn or have stains from make-up, sweat or other substance on them
- Item must be returned 30 days after purchase.
Fill in the return form which you can download here.
(We only accept returns if there is an official return form added to your package. We do not accept any other self created return forms) We decided to stop adding return forms to every order. The reason is because it is just a waste of paper! We like to think as much about the environment as possible.
Also make sure you keep your track and trace code when you return an item to us. This way we can check where the package is. We are not responsible for lost return packages.
We don't exchange products due to limited stock. You need another size? Please return the item, and order the right size.
If you have received a faulty item please email us at with images of the imperfections so we can determine the next course of action. Please let us know within 48 hours after receiving the item(s). Faulty items do not include those that have already been worn.
Costs Of Return
Shipping costs for your return will not be covered by us. If you return an item and it gets lost, we are not responsible and we cannot refund your return item(s)
Butter & Hazel