Terms & Conditions
Okay, let’s be honest: online shopping is not easy. We understand that you need to try an item to really see if it looks good on you. Here are our rules if you want to return an item and get a refund:
- Item(s) must be in original condition, with all tags attached.
- Hygiene seal must be remaining in place.
- Items must not be worn or have stains from make-up, sweat or other substance on them.
- Item must be returned within 30 days after purchase for a refund.
Fill in the return form which you can download here.
(We only accept returns if there is an official return form added to your package. We do not accept any other self created return forms).
We decided to stop adding return forms to every order. The reason is because it is just a waste of paper! We like to think as much about the environment as possible.
Please note: returns will ONLY be accepted when shipped. Returns delivered personally by customers to our return address will NOT be refunded!
Butter & Hazel
How long does it take?
Once we've received your return item(s), we will process it within 14 days.
Make sure you keep your track and trace code when you return an item to us. This way we can check where the package is. We are not responsible for lost return packages.
If you have received a damaged, item please email us at with images of the imperfections so we can determine the next course of action. Please let us know within 48 hours after receiving the item(s). Faulty items do not include those that have already been worn.
Costs Of Return
Shipping costs for your return will not be covered by us. If you return an item and it gets lost, we are not responsible and we cannot refund your return item(s).
We don't exchange products due to limited stock. Do you need another size? Please return the item, and order the right size.
Customs, duties and taxes
All out international orders are shipped Delivery Duties Unpaid. Customs, duties and taxes are not included in out price or shipping costs. When placing an international order, you agree to pay any additional customs, duties or taxes.
We want you to enjoy your cute Butter & Hazel pieces as soon as possible after purchasing. Find all you need to know about shipping here! Remember, orders outside of Europe can be delayed/on hold, due to customs.
Please note that delivery delays may occur due to covid-19.
|Country||Estimated Delivery Time||Cost|
|The Netherlands||1-3 working days||€5,95|
|Belgium, Germany||1-2 working days||€7,95|
|France, Austria, Denmark, Luxembourg, Poland||1-3 working days||€9,95|
|Italy, Spain, Sweden, Ireland||2-4 working days||€12,95|
|Finland, Portugal, Czechia||2-5 working days||€15|
|United Kingdom||2-3 working days||€15|
|Rest of the world||10-15 working days||€15|
|South Africa, Israel, Brazil||10-15 working days||€29,95|